I purchased a pair of JBL 4312G Ghost Edition speakers from them, was willing to do it online, but I gave them a call cuz I had a question. Sales rep answered my question so I said I would make my purchase online, he stated he could do it for me, I said sure go ahead. So after the price & free shipping were calculated he asked the state I lived in, I told him, he sez how come I don't see state sales tax included, I said, I don't know. He proceeds to complete my purchase even tho the sales tax was never included. Why? heck I don't have a clue, but I thought now that's a sweet deal. Everything else about the purchase was golden, beautiful speaker's, shipping was great. no complaint's. would definitely do business with them again.