2. misc-audio
  3. 179971-13458

any lawyers in this forum care to give an advice?

Purchased a pretty expensive speakers outside of audiogon, from a retail store. Arrived damaged, claims denied, been getting the runaround since the purchase date. Last few months, avoiding contact through email, text and phone calls. I’ve been very professional and patient.......any advice or help will be appreciated..This is a problem between the seller and its shipper, not me....I’m just a receiver of damaged item........thankyou

sambo00701

Showing 2 responses by vonhelmholtz

vonhelmholtz
911 posts
 

Might repair of the speakers be a less expensive route?

vonhelmholtz
911 posts
 

@sambo00701

Can you tell us the nature and severity of the damage? Is there functional damage to the speakers?  Pretty rare to have damaged goods with minor box damage...but it does happen. I recently ordered a four shelf equipment stand with three inch solid maple shelves. The shelves were fully protected with solid styrofoam and a heavy box. A corner of one shelf had a 1/2" flattened corner as if it was dropped on a corner. The guy that made the shelves photographs all before shipment and no damage, but both box and styrofoam were 100%. We couldn’t claim that the shipper was at fault because there wasn’t any damage to the box.  Perhaps, you are in the same position as both myself and the vendor found ourselves in.  The vendor offered to repair the shelf, or refund $200.  

 

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