Andrew Singer of Sound By Singer

I recently purchased a demo pair of Harbeth SHL5 speakers on Audiogon from Sound By Singer. They were double boxed in the original factory cartons plus an additional outer box for protection. This was done as an extra precaution by Singer and greatly appreciated. After receiving them, I discovered a small tear in the fabric of one of the grilles. Mr. Andrew Singer handled the issue personally and shipped me a new grille along with the tool for removing the grill - NO QUESTIONS ASKED. This kind of personal attention and customer service is as good as it gets.