Am I asking too much?


I’ve  been looking to finally buy the cartridge my turntable - a restored Garrard 401 with Reed 3P tonearm - deserves.  So I sent a note to a local Koetsu dealer - wanting to support them over your typical big names (e.g., Music Direct, Upscale Audio, etc.) particularly during covid.  Though I’ve never bought from this local place,  I’ve visited them before a couple times, and live less than 10 miles away.   When I asked the dealer if they provide turntable set-up — remember, this is for a $7000 cartridge — he told me that they refer people to a local company for that (which means of course at an additional charge).

wtf?  So the only service provided by the local dealer is to order the cartridge that I can get cheaper on-line and then refer me to someone else to provide actual service.  Anybody else have a reaction to this?
128x128mdalton

Showing 1 response by daveyf

Perhaps this B&M dealer really doesn't have the expertise that he needs to set up a cartridge like a Koetsu! If that is the case, he would be wise to disclose that to you...OTOH, he did say he would do it at full price, which leads me to question his business acumen. 
Koetsu's enjoy an enormous mark-up in this country. If you look at some of the Japanese audio sites, you can see the same models for mere fractions of what we are expected to pay in the US. The middle man is wringing his hands in glee when these cartridges ( and a lot of other Japanese sourced models as well) get sold here through a US dealer. 
Yes, i am aware that they have to stand behind the product and so forth, BUT the additional costs of getting the cartridge from Japan to here, plus the dealer servicing cannot explain the mark-up! IMHO.