I just spoke with Jim White of Aesthetix and John Rutan of Audio Connection. They were extremely helpful and supportive with assisting me with getting up and running. To be honest, the issue was not theirs, but in fact was mine as I did not set things up correctly, and the remote is working as promised.
This was the best customer service I have ever experienced and I really appreciate their support and follow-up. I can't recommend them highly enough.
Thanks to Jim and John, and my fellow Mimas owners.
Cheers,
Steve