I don't think Technics / Panasonic is unique. I submitted an inquiry to a US based speaker company and it took them almost 3 months to respond back, with 1001 apologies.... I've had better luck with getting timely (w/in 48 hours) response back from the likes of Vinshine (Singapore) and other Asian manufacturers (Korea, China, Taiwan, HongKong) and that includes the 12+ hour time difference... But sometimes the language barrier can be challenging...
A strange business model for audio
I purchased a Technic sug700 integrated amp used on here and while it is not perfect (only70 watts aside from class d) I am enjoying my time with it, as Ricardo would say it looks and sounds marvelous. There were a number of factors I took into consideration including two stellar reviews.
So naturally, I am interested in Panasonic/Technics and what they might be planning. So the buzz is they are getting back in the USA in a big way. Yet when I try to contact either the parent corp. or Technics I either get a nonworking number, nonworking email address, or some useless computer directing me to those nonworking numbers. I also found out if something went wrong with the amp.it would have to be shipped 2000mi to fla. When I called their dealers none of the locals had any of my amps in inventory and were awaiting their first shipments. I have not run across any ads or other reviews son I guess they are not reaching out to them why not I wonder,if it was a kef LS50 there would be a dozen reviews. This product line has been out for at least 3 years. It is as if they abandoned the US market or the marketing and distribution depts. are incompetent. Just saying my experence.
So naturally, I am interested in Panasonic/Technics and what they might be planning. So the buzz is they are getting back in the USA in a big way. Yet when I try to contact either the parent corp. or Technics I either get a nonworking number, nonworking email address, or some useless computer directing me to those nonworking numbers. I also found out if something went wrong with the amp.it would have to be shipped 2000mi to fla. When I called their dealers none of the locals had any of my amps in inventory and were awaiting their first shipments. I have not run across any ads or other reviews son I guess they are not reaching out to them why not I wonder,if it was a kef LS50 there would be a dozen reviews. This product line has been out for at least 3 years. It is as if they abandoned the US market or the marketing and distribution depts. are incompetent. Just saying my experence.