A Packing and Shipping Manifesto


A PACKING AND SHIPPING MANIFESTO (rev. 1)

# Some people have packing sense, and some of you DO NOT.

Learning makes up for some of these inadequacies.

# PEANUTS ARE NEVER USED. Period.
Heavy things just SHIFT in Peanuts, settle to the bottom of the box, and get destroyed.

UPS might decline insurance claims if only peanuts are used.

Peanuts are ONLY good for the space between an inner & outer box.

White peanuts are the tool of Satan, PLEASE use static=free pink & green peanuts.

# A "200# burst strength" cardboard box WILL NOT hold more than 50 pounds tops.

# Double boxing aka overboxing is your friend.

# BUBBLE WRAP is your friend.

Big bubble bubble-wrap is your friend, Little bubble bubble-wrap is usually not.

Bubble-wrap ages, leaks, pops, weakens and dies.

# FOAM & AIR is your better friend. 'Nothing' touching the equipment is better than 'something' even foam, touching the equipment. Look at manufacturers packing. Foam supports, Air (space=distance=protection)

Catalyzed Foam is certainly very good, though in some ways , foam + air is better.

# SHIFTING is BAD. Padding is not just padding, it is ANTI-SHIFTIING MATERIAL. Shifting creates G-forces.. you remember that stuff form high-school. "An object in motion has a tendency to remain in motion". Its what does on inside a dropped box.

# "Factory Box" is not a silver bullet.
Not all manufacturers packing is adequate for UPS etc shipping. Some is made really for multiple item bulk freight shipping on pallets.

Sadly, nothing is immune from a 20 foot drop off an overhead conveyor. 20 foot overhead conveyors DO exist! Many people have testified express shipping spends less time in the conveyor system.

Anecdotal Experience & Urban myth is all that exists, sadly, for choosing UPS v USPS v FedEx

UPS _will_ sell you insurance, accept a package, and then deny the claim for inadequate packaging.

# You always have too much insurance, until you need it, and then you dont have enough.

# You always have too much padding, until you need it, and then you dont have enough.

# It doesnt matter how much padding you put on top of the equipment, if you put none underneath the box.

# A box has no "TOP", inspite of your cute label and emphatic arrows saying otherwise.

# Everything is crushable. Bubble envelopes are adequate for very very few things. But yes, boxes are crushable too. But less so.

# Yes, nothing is fork-lift proof.

Some "Mailbox, Etc" places hire idiot teenagers without supervision to pack your $2000 amp. You are warned.

# BAG items before packing - especially you peanut-ers. Peanut debris deep inside connectors & thru vent holes is BAD.

VISUALIZE:
Imagine YOU are the Equipment in box: A mean delivery man is going to drop you, kick you, throw you into the truck that has crappy shocks in a pothole ridden city. How much padding do YOU need?!

Homework: VERY GOOD THINGS TO READ, ABSORB AND UNDERSTAND !!!

Read the UPS Shipping Requirements:
http://www.ups.com/content/us/en/resources/prepare/guidelines/index.html
http://www.ups.com/content/us/en/resources/prepare/materials/index.html
lester_ears
Lester Ears hints at the risk of loss issues, which apply to all of us who buy and sell on Audiogon:

Here are the rules, in descending order of priority:

1) contract terms control over any of the below;

2) any breach of contract, even one unrelated to shipping damage, puts the risk of loss on the breaching party (i.e., if seller ships damaged goods, he is liable for breach regardless of whether he has fulfilled his delivery obligations below).

3) a merchant seller has the risk of loss if the item IS shipped through a common carrier (i.e., UPS, FedEx) until seller completes his delivery obligations (see below).

4) a merchant seller has the risk of loss if the item is NOT shipped through a common carrier, and his delivery oligations are not fulfilled until the buyer takes actual physical possession of the goods.

5) a nonmerchant seller has the risk of loss until the seller tenders the goods (makes them available to the buyer, but is not required to put the buyer in actual possession). Therefore, if you enter into agreeement to purchase speakers from buyer, and on your way to seller's house to pickup the speakers, the seller's infant son knocks the speakers over, the buyer has just bought himself a pair of damaged speakers.

FULFILLMENT OF DELIVERY OBLIGATIONS
In a common carrier shipment contract, the seller's delivery obligations are fulfilled when he gets goods to the carrier, and notifies the buyer. Thus, in three above, if it's a shipment arrangement, the seller is not legally responsible to the buyer if the item is damaged in transport since the buyer has the risk of loss.

In a common carrier destination contract, the seller must get the goods to the buyer. Therefore, the seller's delivery obligations are not fulfilled until the buyer actually takes possession. If the item is damaged before possession, the seller bears the risk of loss.
Oh - the grand mother of complaints:
If you cant pack and ship it (or get it packed) properly
DONT SELL IT
more addenda:

# A BOX has SIX SIDES. The one you don't protect is the one that will get whacked.
Lester,
Thank you for the suggestions to shipping stuff instruction sheet!
Regards,
Good stuff...
The best packaging I've experienced has been lighting fixtures from Rejuvenation Co. in Oregon.

I recently purchased 2 major appliances, a dishwasher and refrigerator (Maytag's), from separate stores. Both were DOA on arrival. The dishwasher had a locked up motor (GE branded, made in China). The first refrig didn't make it off the truck. When the delivery crew uncrated it, it appeared to have suffered at least a 6 ft. vertical drop. Door hinges broken off, the 2 rear wheels sheared off. The dealer admitted they have a 20% hidden damage failure rate of delivered appliances. And guess who absorbs the cost of all those defects...

Double box or Die. BTW, Mailboxes is now owned by UPS...