A Manufacturer that pays return shipping

This is not how warranty is handled regardless of the field of endeavor we just had our LG TV quit working under warranty and it was repaired at absolutely no cost to us and am old enough to remember a time when audio manufacturers bent over backwards to make sure they had a customer for life so yes in my opinion customer service has been replaced by profit

The reason I was asking is because I recently had this experience with Martin Logan one of the speakers no longer has any output and although its still under warranty I am responsible for the shipping charges to return the speakers and after looking at other speaker manufacturers warranty policies this seems to be normal I was thinking about a pair of Axioms until I found out they had the same policy and they're a Canadian manufacturer I can only imagine what costs would be to ship a speaker to Canada seems to me if they believed in their product they should back it completely

I was in touch with one of Martin Logans techs who was very nice he even sent a new crossover to see if that would solve the problem which it didn't so ultimately there was no other choice but to send them back to the manufacturer since there are no Martin Logan service outlets which ended up costing me almost 200.00 a hard pill to swallow when the value of the speaker is only 650.00 something I'll consider a lesson and in the future wont be purchasing another pair

I'm with you Ozzy unfortunately all manufacturers policies that I checked were all the same except for Salk speakers which will probably be replacing the Martin Logans

Why would they have to raise their prices are they making audio equipment that's so inferior that they expect to have enough returns to cut into their profit? I think anyone that believes they are making a quality product should not have any problem including return shipping costs on warranty repairs period

Its interesting I posted this thread just to see if anybody would be able to provide the name of a manufacturer that offers would I consider a full warranty so far nobody has I guess we've come to expect poor service

Fine then how about a refund of shipping cost once its found that its the fault of the manufacturer why be penalized for something that is not your fault

Not sure how that makes any sense the manufacturer usually sells them to a dealer for for a wholesale price so their getting their money no matter what the dealer sells them for

Just wanted to thank everyone that responded to this thread I guess I got my answer, I wasn't really asking it could or couldn't be done I know I'm not going to change anybody's opinion anymore than they can change mine which is if they believed in the quality of their product they wouldn't expect many warranty returns if any anyway thanks again