805D4 Cosmetic Issues

Damaged parts

Normal parts

I have the following issues with my recently purchased 805d4.

The woofer housing appears to be scratched or has a poor finish.

I have requested an exchange.

The local dealer and the importer are giving me negative answers.

What is your opinion on this?

Thanks

jazz4jaz07-25-2023 8:31am

dweller Details Discussions Posts This discussion Message User 3,781 posts 07-25-2023 at 10:41pm Copy Comment URL Report Comment Edit Delete Call the B/W distributor for your region and verify the serial numbers (to insure authenticity). Were the shipping boxes damaged? Can't believe B/W would ship something like this. Get corporate involved.
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:52am Copy Comment URL Report Comment Edit Delete @tomcarr That's right.
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:54am Copy Comment URL Report Comment Edit Delete @rsf507 Thank you
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:56am Copy Comment URL Report Comment Edit Delete @yogiboy Yes, customer service is disappointing
jazz4jaz OP Details Discussions Posts This discussion Message User 7 posts 07-26-2023 at 01:58am Copy Comment URL Report Comment Edit Delete @cleeds I didn't know that. I'll definitely check it out next time.