Hi all - first post here. Thanks for the amazing content...thanks for sharing all your knowledge!
I think it's worth stepping back for a moment to consider that if the manufacturer had gone the extra mile and repaired it either free or at cost, the OP would be singing its praises on this forum right now, drawing all of our attention to a brand that might not have been on our radars.
How much would this free and persuasive advertising in an influential forum have cost the manufacturer? The price of a transformer.
It seems incredible to me how short sighted some companies are. Do they not realise that we are living in an age where the consumer, through forums like this, has the power to make and break brands?
I don't have the money to go shopping for amps in this price range, and I had never heard of this brand before today. But if tomorrow I win the lottery and decide to upgrade my system, the one thing I can be certain of is not buying anything from Von Gaylord Audio.
Reputation is an extremely hard thing to build - but exceptionally easy to destroy.
I think it's worth stepping back for a moment to consider that if the manufacturer had gone the extra mile and repaired it either free or at cost, the OP would be singing its praises on this forum right now, drawing all of our attention to a brand that might not have been on our radars.
How much would this free and persuasive advertising in an influential forum have cost the manufacturer? The price of a transformer.
It seems incredible to me how short sighted some companies are. Do they not realise that we are living in an age where the consumer, through forums like this, has the power to make and break brands?
I don't have the money to go shopping for amps in this price range, and I had never heard of this brand before today. But if tomorrow I win the lottery and decide to upgrade my system, the one thing I can be certain of is not buying anything from Von Gaylord Audio.
Reputation is an extremely hard thing to build - but exceptionally easy to destroy.