Safe Shipping, Fact or Fiction


I have always purchased gear locally as to avoid the potential hassles of dealing with shippers. I have read some of the threads on this site that discuss the carelessness and mishandling of packages. Worse yet, I have read about the major carriers denying claims. I have found an item here on Agon that I would like to buy. The only hesitation I have is the shipping issue.

Overall, how much of a problem is shipping? What recommendations do you have for reducing the chances of these types of problems occurring? I'm not necessarily looking for a rating of UPS vs Fed Ex. I really want to know the best tactics that can be applied (i.e.: the carrier, the packaging, marking/identifying the package, the covering of one's proverbial ass, etc.).

Thanks.
2chnlben
When I received the amplifier mentioned above the box was obviously punctured in a big way. The UPS driver volunteered to wait while I opened the package. I do not know if that is SOP or if he was just being a nice guy (which he is). He has driven my route for several years and made frequent stops at my place. Maybe I just got "frequent flier" treatment. He knows my gear costs big bucks. He mentioned that as a reason to wait while I opened the package.

Forgot to add above: I have never shipped a turntable either. Another scary-to-ship item.
I have had the same experence as Tvad. UPS and Fedex will pay but you must cover all the bases. Pics, original packing. insurance and a receipt of how much you paid for the unit.
I think most of the bases have been covered, e. g. double boxing, must have all original packing materials etc. Don't think the mail system is worth the risk. Also, increase the insurance value to the $5,000 level, not to scam the system but to get in the special handling track that both carriers have for 'value' shipments. While that will cost about $25, it is worth the extra cost if you have a high value items. If a claims does result you will only get paid what you can document as the value. Finally, do not ship turntables, they are a pick up only item.
Also check out the shipping guidelines at:

www.approvedaudioservice.com

These people are in the business of servicing hi end stuff and have lots of experience in shipping.

Shipping, regardless the sellers feedback, or packing, is a coin toss at best. Many dealers I’ve spoken with have said that their major obstacle in selling is the carrier.

Despite the horror stories surrounding shippers, the majority of shipped items arrive safely. Carriers couldn't stay in business if they didn't.

However, it's my major concern when buying outside of my locale.

If there's no original packing then I'll usually pass on the deal. Or I'd ask the seller to have the shipper for the whatever thing, do their own packing process. The latter is no slam dunk on a safe arrival, but a far better way to wind up with a easier path for recovery from the “packer - carrier”.

Even if it is all orig, but has changed hands several times and isn’t in great shape as the result of all those frequently traveled miles, I’d be double sure to cover the quality of the container with the seller up front. New containers can be had from the orig maker…. IF it’s not to dated a component. The fee for this can be at first a pricey aspect added onto the purchase, but a true benefit to the then buyer, and perhaps to the next as well.

If it has been packed well and is an expensive item, say over 2 grand, then I’d add a couple hundred +/- to overnight the item to you. Also, air is no guarantee of safe delivery, but it is ‘handled’ a few less times.

I have bought and sold speakers to and from one coast to the other. All in their orig packing without damages to the speakers themselves. The packing however in some cases did not fare quite so well… but then that’s the job of the packing. Right?

The insurance aspect? It’s not really insurance, but merely a ‘declared value which HAS to be supported by affidavits such as a bill of sale… receipts… invoices… etc., in thje event of any claim. Perhaps all of the above too. Spend as much as you wish to ‘cover’ an item being sold or bought. In the end however, if some claim is sought, only the supported actual loss can be recovered.

Along with the bill of sale you can ask for a statement from the seller which allows you to initiate, continue, and settle a claim. Carriers, by and large, see the point of origin as the shipper and wish to deal only with them for purposes of possible claims... regardless who has actually paid for the shipping!

No item is entirely safe from mishandling. None. Lighter things seem to be less risky than heavy things, or large things…. BUT it seems to me to come down to this one item…....

“is your prospective purchase worth taking the risk of shipping to have it?”

I’d venture a guess that many here will agree it is IF all the other C.Y.A. bases listed herein are covered.