2. amps-preamps
  3. 1335203136

Aesthetix stellar customer service

I wanted to share a great customer service experience. I have enjoyed my Aesthetix Calypso pre amp for 5-6 years. The remote control stopped working last week. I e-mailed Aesthetix, told them the remote wasn't working and what I had done to try to get it to work. I got an e-mail back from Glenn in about an hour asking for the serial number and my address. I sent the requested info back and received another e-mail from Glenn stating that they would send me a new remote at no charge. It made my day, Thank you Aesthetix.
sgunther
martykl
3,578 posts
 
I dealt with Jim White when I took my Rhea phono stage in for a circuit update/minor mod some years back. It took a little bit of effort to get ahold of him, but once I did Jim was really, really terrific. I dropped my unit off in North Hollywood and he had it up and ready inside of a week. When I returned to retrieve it, Jim even took me thru a brief audition of the prototype Atlas amp he was working on at the time.

Just a class act in every way... so I'm not surprised that the OP had a good experience.

Marty
pdreher's avatar
pdreher
1,191 posts
 
I've had similar favorable experiences with Jim & Glenn. Great service and great products. I regretted selling my Calypso so much that I purchased another one, but stepped up to the Signature edition.
kschiu
73 posts
 
The remote is shared between the Calypso and Rhea ...

I had a Calypso but I had pressed the Rhea button many times and thought that the remote was broken by mistake.

Agree. Aesthetix is a great company.
lak's avatar
Ag insider logo xs@2x
lak
4,540 posts
 
Yes, very good people, and I agree a great company!
rushton's avatar
rushton
2,445 posts
 
Great people doing excellent work! Jim and Glenn are top notch. If you like Aesthetix, go ahead and LIKE their Facebook page if you've not done so already.
.
More to discover