Krell Service

I sent my 20i in for service about 8 weeks ago for a dysfunctional lid. The lid
was getting jammed periodically for quite some time, but would eventually
open until it finally would not open at all. It took 3-4 weeks for it to be looked
at and then serviced. Everyone I spoke to was very courteous and heplful; that
would be Steve, Rhonda and LuAnn. I learned that the staff was cut back by
50 % and thus very heavy delays in servicing. When I received the unit, the lid
worked fine but there was no readout and the disc wouldn't play. I immediately
called and was told to return it and it would receive priority attention. I spoke to
Walt upon its' return and he believed the unit had been dropped with Fedex
being the culprit. I needed a new laser. It had to be ordered from France. After
almost 2 weeks, and still no laser, Walt took it upon himself to have a laser
from a new unit installed....I didn't ask, but I guess he was referring to the
505. Walt also was going to send the 20i back in a brand new double box.
All of this was free of charge including the shipping (of course I had paid for
the original repair on the lid). Try getting this type of treatment from Levin-
son! The unit arrived safe and sound yesterday (the boxes and packaging
weighing in at about 17 pounds). The 20i still sounds great and I tip my hat
to Walt and his staff.

still no word on my cd player, but they are at least nice whenever I ask. I just hope it doesn't end up being too expensive.

I finally heard back on my cd player and it shouldn't be too long until I get it back - it ended up being around $500 to repair, but now I'll basically have a new cd player since they're replacing a bunch of stuff. The staff at Krell was very courteous and helpful when I called them to pay and answered a lot questions I had on my other krell stuff too.

I got my cd player back within four days after approving their estimate. It works great and is good as new. Overall, while it took awhile for krell to give me an estimate, I am very satisfied with the quality of the service.

I have called Krell several time today but noone is picking up their phones.

VP Rhonda Cadwell did pick up the phone but when I said I was calling from Australia, she put down the phone. I redialed right after but the line was then diverted to voicemail.

I really needed to speak to someone as I need to get an estimate of repairs.

Not good.