Buyer should ask before he does work. Something smells a little funny. Bishopwill is a little off with his "as is" comment. I can assure you I would never buy a piece with that disclaimer. I have bought and sold hundreds of pieces of audio gear and 95% + If it worked when it left it worked when it arrived. Also be fair if a piece is a little shaky before it ships UPS can usually finish it off with a bump or two.FYI I think you may be able to save the pay pal fee with the Paypal refund option. Try to work it out either way and move on to the next piece. Remember it's all about the music!
What to do when buyer claims sellers item broken?
I recently sold a Bottlehead Paraglows amp with AVVT 2A3 meshplates on Audiogon. The tubes were triple boxed and shipped separately via USPS Priority insured. The amps bases were shipped separately via Fedex Ground insured. I was very careful with all my packaging. I know these amps work perfectly before I shipped them out. Now the buyer received the amp and the tubes, and claims the tubes glow up then died. This is the first time I have had problem with selling my equipment, and I am not sure what to do here. If the amps and tubes arrived without any visible box damage, how can they be broken? There are minimal circuits in the amps to be broken, especially inside a wood box covered by thick foams and double thickness box. Please understand that I am not saying my buyer is doing anything to it, I just need advice on what to do next to rectify the situation. I don't sell a lemon, and I don't want a negative feedback from any buyer, ever.
PT
PT
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- 22 posts total
- 22 posts total