Tubes amps can blow from connecting without a load (speakers) connected. File a claim with shipper. Ask buyer if a local tech can have a look. Shipper may have dropped unit. You have to get them fixed . Ask buyer if he shorted them or damaged them , see what his response is . Otherwise you have to take them back. I once sold a Revox int. amp to a gentleman. I sound checked it , he picked it up! Next day he says it only plays at very low volume! I had to see whats up so I went to this guys apartment in the furthest away from me downtown part of China Town in NYC . He had a new pair of B&W 802's so I thought wow maybe it blew or got a short. So I check it out and he had the -20 mute button depressed ! Another friend of mine got no sound from his new stereo system , until I released the magic (tape monitor) button . Good luck resolving this mess.
What to do when buyer claims sellers item broken?
I recently sold a Bottlehead Paraglows amp with AVVT 2A3 meshplates on Audiogon. The tubes were triple boxed and shipped separately via USPS Priority insured. The amps bases were shipped separately via Fedex Ground insured. I was very careful with all my packaging. I know these amps work perfectly before I shipped them out. Now the buyer received the amp and the tubes, and claims the tubes glow up then died. This is the first time I have had problem with selling my equipment, and I am not sure what to do here. If the amps and tubes arrived without any visible box damage, how can they be broken? There are minimal circuits in the amps to be broken, especially inside a wood box covered by thick foams and double thickness box. Please understand that I am not saying my buyer is doing anything to it, I just need advice on what to do next to rectify the situation. I don't sell a lemon, and I don't want a negative feedback from any buyer, ever.
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