I cant get my sub to work on my cal ssp 2500


I just purchased a california audio labs ssp 2500 and this may sound like i am stupid but I cant get my sub to work I think maybe i am setting something up wrong. Is any one out there famaliar with this ?
autio
I am not familiar with the ssp 2500,go to on screen display, go to speaker setup menu, check to see if the sub is set to [on or off].Most units have this feature for users who don`t use subs.Just a thought.
Is the ssp2500 replacing a unit that you were using.? Or is this a first time hook up.What is your dit front end? Are you patching digital coax, or glass? Here`s a test,turn the volume control all the way down on your sub.Unplug the the sub patch cable from the SSP2500. Turn the volume control up just a little quarter turn,and holding the patch cable in your hand quickly thump the center pin of the patch cable with your index finger.If you don`t hear the woofer respond turn the volume up just a little more. Try again,do you here it now.If you do then we can assume the sub is ok.Please respond back after you try this.