audiogon members or dealers


just want to know who you would rather deal with?A member with a good rating ,or a dealer.I bought a set of cables in september,with a warrenty,and sent them back to get repaired,they set in his store for 2 weeks and then he shipped to the company who made them,they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them...my point is every thing i bought from a member,has worked out great, if there was a problem it always got worked out..but with dealers,its always a run around.and the company who makes the cable is huge,and very well known, i guess thats why dealers in this hobby are hurting.poor service.but at 40 years old the girl at the electic company makes me mad
bbaxley2
I might have missed it but are you saying these cables had a fault right out of the box? If so,that's crappy.I guess things can go bad either way. I guess in this case,cables aren't important enough to this dealer ?? If you used a credit card;I would call and void this purchase.---That will pee off the dealer.
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Personally in this order: Manufacturer, Agon member, dealer. If I am buying new I try to deal directly with the mfg. Some dealers do not know the meaning of good customer service.