Hello,
I usually do not interfer in forums as the freedom of expression is a right to me. I am Jerome Andre and I manage Audio Aero. But in htis case, I need to restore the truth about this customer, as what he wrote are simply lies and I can't stand this.
Mr Lallchand sent us his player for an upgrade in July last year. We made him a very generous discount and he only paid 420 for this upgrade instead of 900. We also proposed him an internal upgrade as the player was 7 years old but he refused. The player was ready to be shipped in August and perfectly working, but we only received his payment in October. And his check was not signed, so we couldn't cash it. We had to wait for another month to receive it. Mr Lallchand refused to pay for the back shipping. We had to ship it at our cost to one of his friend in Paris as asked by Mr Llachand. It was in december. Then, we recieved a complain from Mr Lallchand very end of February. We have no idea of how this player has been treated during almost 3 month. Apparently, it travelled in many plains (dixit Mr Lallchand) and this could be one of the reason of its problems.
To sum up : 1 : Audio Aero has always been very cooperative with this customer. 2 : we gave him a great deal on the upgrade. 3 : The player was perfectly working when it came out of the factory. 4 : Mr Lallchand is trying to get a new unit for free as it was his proposal this morning...
Audio Aero can not be responsible for travel damage. Mr Lallchand was supposed to send back his player to Audio Aero but he didn't. We cannot be accused for something we didn't do.
We will try to help Mr Lallchand as far as he send back the unit to us. This is the minimum we ask. Sincerely
I usually do not interfer in forums as the freedom of expression is a right to me. I am Jerome Andre and I manage Audio Aero. But in htis case, I need to restore the truth about this customer, as what he wrote are simply lies and I can't stand this.
Mr Lallchand sent us his player for an upgrade in July last year. We made him a very generous discount and he only paid 420 for this upgrade instead of 900. We also proposed him an internal upgrade as the player was 7 years old but he refused. The player was ready to be shipped in August and perfectly working, but we only received his payment in October. And his check was not signed, so we couldn't cash it. We had to wait for another month to receive it. Mr Lallchand refused to pay for the back shipping. We had to ship it at our cost to one of his friend in Paris as asked by Mr Llachand. It was in december. Then, we recieved a complain from Mr Lallchand very end of February. We have no idea of how this player has been treated during almost 3 month. Apparently, it travelled in many plains (dixit Mr Lallchand) and this could be one of the reason of its problems.
To sum up : 1 : Audio Aero has always been very cooperative with this customer. 2 : we gave him a great deal on the upgrade. 3 : The player was perfectly working when it came out of the factory. 4 : Mr Lallchand is trying to get a new unit for free as it was his proposal this morning...
Audio Aero can not be responsible for travel damage. Mr Lallchand was supposed to send back his player to Audio Aero but he didn't. We cannot be accused for something we didn't do.
We will try to help Mr Lallchand as far as he send back the unit to us. This is the minimum we ask. Sincerely