Nuclues plus bricked

Roon & Nucleus flawed

Thank The Lord for Innuos Sense

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I've interacted with Roon the company re: warranty support and service.

When it works I can't argue it's a great product 

BUT their support model is terrible and as a company they are far from customer friendly 

Both reasons after 5 yrs of use I dumped them and moved on

No going to lie, if I end up replacing the 2.6K brick I'll be dropping Roon subscription as well.

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of try

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of trying to work with their atrocious support model (post your problem and keep fingers crossed that someone responds in under 10 days)

After being left with a product that wouldn't work for me & a company they could care less I bought an Innuos Pulsar and with the Sense App I've never looked back. It's wonderful

I'll say again...if Room works for you and has no issues then it's a great product. If it doesn't then good luck