Nuclues plus bricked

To be honest I'm more than annoyed right now, it's been over a week since the case was acknowledged by Roon technical support and still nothing from them.

Roon & Nucleus flawed

Thank The Lord for Innuos Sense

tcutter-

I've interacted with Roon the company re: warranty support and service.

When it works I can't argue it's a great product 

BUT their support model is terrible and as a company they are far from customer friendly 

Both reasons after 5 yrs of use I dumped them and moved on

No going to lie, if I end up replacing the 2.6K brick I'll be dropping Roon subscription as well.

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of try