Actually gdhprentice is one of the most knowledgeable people on this forum. I'm pretty sure he knows they are hand made .
Why did one Lampi owner have a solution over night and another waits 1 1/2 months? Either the distributor dropped the ball or they are waiting for parts.
As for white glove treatment? I never expect it, but when I do it restores my faith in the mfg and strengthens brand loyalty.
There are still global parts shortage in every sector so it's not a great time for repairs ....