Bel Canto Pre2 Preamp plays in mono.


I'm auditioning a used Bel Canto Pre2 preamp and all inputs play in mono.  I'm using the input 1 balanced for my DAC and input 2 RCA for my phono stage.  Both play only in mono and I can't find a configuration setting for that.  Anyone have any ideas?  I've checked all my cable connections of course paying special attention to the connection from the preamp to the power amp. 

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The manual says: Press the ENTER button, then use the up/down arrows for mono or stereo. 

Thanks.  I've been trying that and will try again.  I couldn't find any mention of that in the manual I found on line, searching for mono in the manual text. 

 

I've tried pressing Enter, holding it etc.  The only options I get are for configuring the inputs, Enable Disable, Name etc. The manual does reference setting Mono / Stereo using the Enter button, but the only in regard to the phono stage and this is a Pre2 and only the Pre2P has a phono stage.   I've emailed Bel Canto and am waiting for a response.

Maybe double-check your connections, as RCA's are paired vertically and XLR's are paired horizontally?