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Honesty is the best policy...I think.

Heres a question for the Forum. I have my PS Audio Perfect Wave Transport for sale here. I purchased as a refurbished unit directly from PS Audio. In use, it will occasionally freeze up and by that I mean the remote or touchscreen will not function. And by occasionally I mean not more than once a month. The first time it happened to me I called PS Audio who told me to turn it off at the back, wait 10 seconds and turn back on to cause it to reboot which solved the problem. They told me it was normal like with any computer. I think it happens more often when I am playing discs I have burned at home of hi-res files. I have also done some research online and see that this is very common with this transport. So, now that I am selling the unit, I have mentioned that this is something that can happen. I don't want someone to purchase the unit, have it do this and then accuse me of not mentioning it. It has, of course, freaked out potential buyers. At the same time there are several other units just like it for sale with no mention of this and I know this to be a quirk of all of these units - not just mine. It works fine and I have enjoyed it for several years. I am selling only because I purchased a DMP that, what a surprise, occasionally does the same thing.  What would you do?

Ag insider logo xs@2xbigsecret
Ag insider logo xs@2x
bigsecret OP
21 posts
 

Thanks again for the supportive comments. And, if I've learned anything from this, it is to keep an eye out for elderly folks in need of a tire change.🤔

jjss49's avatar
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jjss49
6,610 posts
 

@noromance

@jjss49 Let me know if you ever want to sell the SP100R2s? 🙂

noted... 🤣

soniccsc1
7 posts
 

PS Audio is a great company. Why not send to them for a inspection/re-certification of the unit? Maybe a couple hundred dollars shipping and a factory refresh. It would make me feel better knowing PSA has addressed your concern and that you have given full disclosure of this issue. Thanks

oldhvymec
5,101 posts
 

I would tell the truth all right.

Want add:

For Sale

Bla, Bla Bla

Then explain: The PS is a wonderful unit that when maintained properly will offer the user a great product. As with all PS XXX. A simple reboot once a month keeps the unit refreshed and trouble free.

I hope you enjoy the product as I have.

This is honest and shows you are truthful and are selling a good, serviceable product. If anyone questions the practice, refer them to your information and where you got it. Note that several others like yourself looked for a solution and found one.

What you are doing is a very common practice with any processor, the issue I’ve found it’s not a single processor with an issue. It’s normally some sub processor not playing well with others. You need to flush and start over so to speak.. Buss issues are "timing and joining the different buss systems". Unless they are designed to reboot, or pass the work to a working back-up. They freeze up.

Side Note:

If it was a Cann Buss it would throw up a code and show which sub/processor/unit had a wiring issue, buffer boo boo or an actual processor problem. Can Buss uses, a null process to check the hot/cold wiring error (kinda like XLR), checks the data wires, checks the sensor circuits, checks sensors, checks the grounds. It’s not inexpensive but redundancy need to be built in. NASA, kind of thinking.

The fail safe with any computer is to cold boot. 5 minutes for every processor up to 15 minutes. Same with any computer, remove the power supply and backup power supply. Unplug and wait!!! Hundreds of times with equipment, trained VETS would not wait long enough.. 100s They always thought I was slow, I was patient. :-)

Skunk-Eating-Chicken-Egg

Skunk at the chicken coop, CRAP!!!

Regards

oldhvymec
5,101 posts
 

You say SKUNKS Dad? 

This dog will mess with a skunk big time.. Usually not get skunked.. Usually.. 

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