2. speakers
  3. 163353-144806

Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?

LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!

I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label

To clarify, the claim is not getting denied for handling the situation wrong ( i.e.-  throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).

How to Resolve? Next step of Action?
 





a_mulder
a_mulder OP
2 posts
 
I will let you all know how this gets handled by higher ups at audjogon. I hope they make this right but don't have much faith at this point. Wish me luck.
chayro
2,935 posts
 
I am very sorry you have to go through this.  This is why I will not ship speakers or any heavy items.  Period.  If there is an out-of-town buyer, I will work with them on defraying the travel costs to some extent.  I would rather take less for my item and have finality after it is sold. 
alkaloid
50 posts
 
I have had destroyed speakers shipped by UPS. With insurance, and got such a run around I ate the repairs. Fed Ex is better. Just to inform, my last job was at an Amazon warehouse. When we unloaded trailer trucks with what they called liquid cargo it was a trailer that had a conveyor belt wheeled into the trailer and they packed the packages from the back to the front, loose and on top of one another. Also shoved jiffy packs, the little bubble envelopes with soft internal products in amongst the cracks of the different sized boxes.
When we unloaded the cargo, we would do the opposite and fling the boxes onto a conveyor belt as fast as we could. I mean fling. Then we would grab the top cartons and pull, they were very high up, and it would all come crashing to the floor of the trailer, then we would proceed to fling them up on the conveyor. Talk about rough, and damage LOL. There was always liquid leaking out all over the place, and when initially packed, there was no time to put heavy items on the bottom. Stuff just went as fast as it could with 60lb packages on top of almost empty oversized cartons that got crushed. I would never purchase a fragile item through Amazon after seeing what goes on. I imagine that UPS and FedEx also go like a bat out of hell, and unless you pack like it can be dropped from a helicopter at 100s of feet high, then you better get as much insurance as you can afford. Sorry for all the stuff that got damaged by me, but I was working with a gun to my head as far as hurry hurry hurry. It was all about numbers, speed, and careful thoughtful handling came last. But I would not let them get away with not honoring the insurance. Take them to court.
More to discover