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Behringer DEQ2496 HELP

After reading the raves about this product, I finally bought one along with the matching microphone tonite. Put in my system, eager to try room correction. The first 2 attmepts produced some curves that I wasn't crazy about, but seemed plausioble. Now, all it does is push all the bands above 125 all the way to maximum boost, and all the bands below 125 to maximum cut. When displaying the RTA of the pink noise, there is nop more htan a 15 dB range between the highest and lowest levels on the curve (as if that were small!)Also, one of the primary reasons I bought it was for equalizing low frequency room problems, yet it suggests htat anyuthing below 100Hz not be included in the auto EQ.
Does anyone know why it is coming up with such odd equalization curves, even though it is reading the data, which doesn't look so bad? Also, how bad is the product at low frequencies?
honest1
ecruz
402 posts
 
It says something like "please shutdown and restart, error 7". I'm sure about the "error 7" but I can't remember exactly what the first part says.

I had read somewhere that there were some quality issues with the Behringer, just wondering if this is related? I will contact Behringer directly and see what they say.
eldartford
4,262 posts
 
Ecruz...Seems to me that a "quality issue" would show up all the time. I rather suspect there is some kind of power or ground disturbance that the Behringer is picking up. Sometimes an input wire from a turned-off source can be noisy...noise that goes away when the source is powered up. In my experience this noise has been Hum, but the Behringer A/D could get all confused trying to interpret it as digital data.
racarlson
68 posts
 
Ecruz, I've seen that error message a couple of times. It seems to result from bad input of some kind, for example when I turned on my upsampler (in the chain before the Behringer) with the Behringer powered up. I'm guessing that with the preamp off and thus an open circuit to the input, some noise is being picked up on the input causing the problem.
Rich
ecruz
402 posts
 

Here's the response I got from Behringer

Hi Eric and thanks for writing to us!

First I would recommend turning OFF the power amp (to prevent any more potential 'pop' sounds while you are troubleshooting and turning things on/off from reaching your loudspeakers), and then attempt a factory reset on the unit by the following steps:

1) press & hold keys "compare" and "memory" during power up.

2) confirm reset by pressing "OK"

Then leave the unit on for an extended period of time, such as overnight or while you are away at work for the day, to try to reproduce the error message symptom (again you may want to leave the power amp turned off during your testing to avoid the possibility of the 'pop' being amplified to the speakers again).

If the error message still occurs after performing the factory reset procedure above, that could indicate a DSP error within the unit, and I would recommend contacting the dealer to see about making arrangements to exchange the unit for a replacement at your earliest convenience. Or,
if exchanging the unit for a replacement through the retail dealer is not possible, please use the instructions below to get in touch with our warranty service department and we will be glad to help you make arrangements directly through BEHRINGER.
eldartford
4,262 posts
 
I read somwhere that Behringer service was poor. I guess that advice was all wet.
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