It is thrilling to see all of the discussion taking place here. I don't usually jump into these conversations, but I just can't help myself in this case. Any business that sells over 6000 pieces of USED consumer electronics every year will undoubtedly have some significant issues along the way. I like to think that it's how we deal with these issues that counts. Our 100% feedback ratings here and on eBay should surely speak volumes about our commitment to doing the right thing by our customers 100% of the time. As far as the notion of "low-ball" offers, we don't make ANY money if someone refuses our offers. So obviously, low-balling people is no way to build a business. The fact is that our buyers appraise over 20,000 pieces of used gear every year representing over 600 unique brands and 5+ decades. Your local car dealer only has to know how to navigate an annually published NADA bluebook covering a handful of brands to give you a fair trade offer. There's simply no comparison, and like it or not, we're just going to be wrong sometimes. When that happens, we're just like anyone else - we want to hear back from you and have a conversation to learn where we might have gone wrong. And if we don't see things, the same way? Well, there's no hard feelings. We're just a bunch of music-loving, audio-geeks trying to have fun while making a living in our little warehouse just outside of Boulder, Colorado. Drop me a line sometime at feedback@tmraudio.com with any comments or questions- good or bad. I'll be happy to listen and learn how we can keep improving our service here. Thanks again to all of our loyal customers!
Josh Jackson (owner)
