The manufacturer should back up their product regardless of who uses it at the time it requires service. When the unit is produced there is a serial number assigned to it, they know how old the unit is. By not supporting warranty claim to a secondary owner they are shirking their responsibilities and using a loophole to overcharge for repair work that really is caused by premature failure and morally should be repaired and returned with an apology. I consider this good business practice. Kelly is likely accurate in his response, BUT, it doesn't make it right nor should we as consumers accept it. This stuff costs too much to accept anything but top-notch service. Being in the semiconductor business for 18 years, if the part fails it's replaced immediately at no charge. A thorough failure analysis of the failed device is performed and a detailed report provided, at no cost to the customer. Why would we allow the integrators of integrated circuits (audio manufacturers) to offer anything less than the parts suppliers they deal with? Best, Jeff
Should 2nd. Buyer Receive Guarantee ?
Some manufacturers like Cary an CJ to name two make great stuff but they refuse to honor any remaining warrantee to 2ed. buyer. I think that sucks ! It certainly reduces the potential selling price for anyone wishing to sell relatively new stuff. Does this upset anyone else or do you think it is justified ?
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- 24 posts total
- 24 posts total