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  3. 133194-55004

Audio Horizons fuses.... won’t buy them again...

I’ve bought 5 Audio Horizons Platinum fuses a couple of months ago, for my amps, speakers and DAC.
Three days ago, coincidentially, the 5A fuses on my mono amps (Rogue Apollos), blew at the same time on start up. Replaced them with the OEM fuses, and everything works again.
I have a very good electrical installation, with independent lines for each amp, a no surges or anything strange occurred. My speakers, Evolution Acoustics MM3s are always ON, and nothing happened to the fuses on them.
I emailed Joseph Chow inmediately and his response was to send the fuses back to him (at my cost, I live in Ecuador...), to repair them for $70/each, plus shipping.
I have paid $138 for each fuse in October, and no warranty?... what a shame!!!
Won’t buy these fuses again, NEVER!!!
128x128leog2015
geoffkait's avatar
geoffkait
23,365 posts
 
Most aftermarket fuses come with 30 day money back guarantee. Only one of the 15 aftermarket fuses comes with 60 day money back guarantee. You exceeded both the 30 and 60 day periods. So, you’re actually lucky Audio Horizon will replace or repair your fuses for less than the original cost. Sounds like he was doing you a favor. This could just be a case where you need to increase the fuse rating, as others have noted.

There is no free lunch. 🍔 🍟 🍪 ☕️
ronrags's avatar
ronrags
278 posts
 
I had one AH fuse blow within the 30 days and Joseph Chow replaced it immediately. Prior to owning AH fuses, I also had a SR black fuse blow within the 30 days and replaced immediately. I called Primaluna and said I needed to increase the fuse rating on my integrated amp and had no problems since plus I had no problems with AH fuses in my other equipment. As geoff stated above, there are cases where you you may need to increase the fuse rating. But since your fuses blew on both amps simultaneously after 2 months there may be another problem. 

leog2015's avatar
leog2015 OP
96 posts
 
30 days is what it takes shipping to Ecuador...
Bad customers service, to say the least.
Increasing the amp value of the fuses will be dangerous for the amplifiers, don’t you think? I will always prefer to protect my equipment, not the fuses.
Sometimes, you have to make EXCEPTIONS, just to keep clients happy, and replacing a pair of defective fuses wouldn’t have been a big problem for Mr. Chow...
By the way, the OEM fuses are working perfectly.

ebm
9,311 posts
 
Good luck with that one buy better fuses next time.
geoffkait's avatar
geoffkait
23,365 posts
 
Uh, the clock starts ticking from the time you get the fuses, not when they’re shipped. Hel-loo!
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