PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
I have been selling Prima Luna for several years. Not only are they superb sounding but they are very reliable. I have not had a customer failure but one minor problem and never with a preamp. No one can accurately negatively judge on a sample of two like thorloki. Venting might be good but it is not really helpful.
Postscript:
Speaking of the height of arrogance, thorloki sentence below of three parts indeed say it all about the Arthur including a xenophobic comment they leaves thorloki's skewed thing all hanging out to see.

"TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said."  
As a DIY hobbyist speaker builder, I think your speaker system does not offered protection layer for any dc voltage surges just a simple fast or slow blow fuses at the crossover board.
Hello Soundscapemd, 

thanks for your commentary.
Talking about "skewed", you are are PrimaLuna dealer, so, we take your comments with a bucket of salt.
I am sure that other speakers have been damaged by primaluna preamps,
and that the owner is not aware of the cause.
I am sure, that a "SAMPLE" of 2 would be more than sufficient for you, if
it was your speakers that were damaged!

Anyway, here is the issue, if PrimaLuna is, as you say, WHY does 
Kevin Deal, not come on this forum and defend his product??

I ask again, WHY??

Perhaps, he is not aware of this discussion, PLEASE, do us all a favour,
CONTACT him, and let him know!!

We are all waiting to hear from Mr. Deal.