Considering switching from Audio Research to PrimaLuna, troube with VS115 amp


Hello everyone, I have question that I hope some of you either can answer or have an opinion on. Ever since I was 17, I have always wanted to own Audio Research equipment. I’m 56 now, and finally was able to fulfill my life long dream. My first acquisition was an ARC LS15 pre-amp bought here used in mint condition. I paired it with a Vincent 331MK hybrid amp also bought here used in mint condition. The resulting sound was impressive. After that, I started looking for an ARC amp I could afford. The resulting search found me an ARC VS115 amp also here in used, awesome condition. This is where my problems and my doubts started. Upon hooking up the amp to my system, a tube in the left channel arced and blew a resistor. I had to take the amp to an ARC dealer and he installed a new resistor and suggested I buy all new tubes from ARC for the amp. I did and when I got back home, I again hooked up the amp and immediately upon turning the amp on, I started to hear thumping sounds coming from my left speaker, then, two left channel output tubes started to glow a very bright orange, and then white smoke started to rise from one of the tube sockets. I immediately turned the amp off. I called the dealer and he suggested I mail the unit back to ARC. I did and I am now waiting to see what they say.

During this time, I started to search out other brands and came across one called PrimaLuna. I have watched their videos and seen them compared to ARC equipment. Their build quality seems to be superior to ARC and the reviews are over the top. I am looking at their Dialogue Premium HP amp and their Dialogue Premium pre-amp. For what they cost, considering how they are built and supposedly sound compared to units costing 3 to 4 times their price, they almost seem too good to be true. Anyway, my bubble has been burst, and in simple terms, I am considering jumping ship and going with another company instead of ARC, despite all those years of drooling and waiting.

My main question is this, is there anyone out there that either owns PrimaLuna or has had experience with the equipment and can give me their opinion on owning and using it. Then, my second question is how does PrimaLuna really compare to other high end equipment such as ARC. Kevin Deal in his videos on PrimaLuna makes a very compelling case for the equipment. In one video, he compares an ARC LS17SE to the PrimaLuna pre-amp.

My last question is in regards to my ARC VS115 amp problems. Anyone have an opinion on what is going on with my amp or a VS115 in general. For those of you who want to know what else is in my system, I am using KEF 104ab speakers, a Cambridge Azur 752BD Blu-ray player as my CD player, Morrow Audio Cables and I am considering getting the Sony HAP-Z1ES music player for my digital files.

I greatly appreciate all who take the time to comment and give their opinions. I will be glad to answer any questions you may ask or provide additional. Thanks for your help. Steve.


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https://www.southampton.ac.uk/~apm3/diyaudio/Croft_top3.jpg

Here's a pic I was looking for-look how the Wondercaps (I presume) are assembled askew-for the shortest possible signal path. Kevin-Art Dudley has a penchant for looking at what he considers to be good-value build quality and scoring points with readers as an audio consumer advocate. He loves to see simple casework and point-to-point-he does after all worship at the alter of Shindo and Garrard. I don't disagree with his particular viewpoint (pun) but it again ultimately means little. Look at Plinius. One look and you would think some designer thought he could forge a market with over-the-top casework and mediocre electronics but that would be a wrong assumption too. Getting again to the point, your gear IS built well and designed to give the buyer a very trouble-free tubed amp/preamp/integrated. Commendable stuff. But you can't pick good gear with your eyeballs. Watches-yes, audio gear no. Hey, it's a wonder Harbeth is still in business with their homely loudspeakers but obviously as soon as people hear them they get over any concerns that they are like "mom's idea of a nice girl with a good personality". 
I caved and put the KT150s back in after just under 3 days.  It's all the loveliness of the EL34s, but at SCALE.  Everything is just "more" of what the EL34s have.  Soundstage is much much larger, bass is deeper and a little tighter.  Sparkle a little more real on cymbals.  No downside I can find, other than perhaps I'm in the first or second row of the presentation where I was more like 10th or 12th row with the EL34s, which is not a downside to me (preference), just a difference.
I caved and put the KT150s back in after just under 3 days.  It's all the loveliness of the EL34s, but at SCALE.  Everything is just "more" of what the EL34s have.  Soundstage is much much larger, bass is deeper and a little tighter.  Sparkle a little more real on cymbals.  No downside I can find, other than perhaps I'm in the first or second row of the presentation where I was more like 10th or 12th row with the EL34s, which is not a downside to me (preference), just a difference.

I think that is a perfect description.  I do worry that guys get the impression that it's a REQUIREMENT in PL gear when it's obviously not. It's not huge.  But real. I can also say that at the super low plate voltage and easy way they are biased they will go and go and go.  I run the heck out of mine and after 2 years they measure 90% of new.  One pair of 12AU7's can be similarly effective.  
fsonic, I don’t think upscale suggested buying amps by their looks. He set up a listening session comparing 2 PrimaLunas to an AR integrated that was more than twice the price of the PLs, after all. He invited everyone to attend. Those who did attend listened and selected the PrimaLunas as sounding better. A single listening session is not enough to determine which component will sound best in the long run, of course.

He also suggests that you look at build quality as part of your buying decision making process. Good advice, I think, but far from suggesting that you buy with your eyes.
Thom_mackris : I like your thinking. What’s your take on Rogers then? Cathode bias, and I suspect they run the tubes hot. Yet they say this on their website. It’s all true, except I’ve not seen a cathode bias amp with "the longest tube life". :

  • Auto Bias Circuit– For long tube life and ease of operation. Self Bias circuit for adjustment free operation and longest tube life. Customer does not need to adjust tube bias. As the tubes age, they adjust for bias changes automatically. The customer can change tubes at any time or replace a single tube rather than the full set of 4 and the amp will automatically re-bias for the change.

Hi Kevin (@upscaleaudio),

The first box I look to check off when considering a product is reliability and ease of service. My earlier rant was partially based on this prerequisite. Obviously, great construction doesn’t mean you have a stable design, or good sound, but any component that doesn’t pass this test is immediately eliminated from further consideration. It’s a big trigger point for me.

For a vacuum tube product, you should be able to go to any reliable tube vendor and pick up replacements that won’t blow up your gear. Others are free to disagree.

People tend to forget that back in the day, vacuum tube gear wasn’t considered unreliable – when our “greatest generation” depended on military radios working reliably in the field because lives were at stake. Unfortunately, a segment of our industry has gone off the rails with respect to this, and it hurts all of us – the consumer as well as the manufacturer who honors this tradition.

Some manufacturers will have you believe that a component being on the knife edge of instability is an entry point into the inner sanctum of world class sound – that theirs is a finely tuned, thoroughbred circuit and this is the price of admission. My opinion about this can’t be repeated in polite company.

I haven’t had the opportunity to listen to any of Rogers’ products but it’s clear that he checks off this very important (to me) box. His thermal stress testing is impressive. One could conclude (correctly?) that his circuit designs are stable. Great engineering doesn’t necessarily mean great sound, but that’s what auditioning is about.

Of course, cathode bias means that you run a slightly higher B+ in order to achieve the same plate to cathode voltage, but it’s the quiescent current in conjunction with the plate to cathode voltage (not plate to ground voltage, which includes the voltage drop of the cathode resistor) which sets the plate dissipation of the tube. I’ve never heard anyone relate tube life to choice of biasing (fixed vs. cathode), but rather to operating points (plate dissipation).

This reliability pain point reminds me of a customer’s experience – something I think all too many people can’t or won’t admit to (a bit of Stockholm Syndrome, methinks) …

I had a customer who was looking to break in a Hagerman Trumpet phono stage. Jim Hagerman used to supply a small, inverse RIAA circuit that also dropped the signal by 40dB. The idea was that you could run your digital source into this small board and then into your phono stage. Playing on repeat, you could quickly log 25-50 hours on your phono stage.

He called me up to ask: “do I have to run my power amp in order to do this?” Well, his big amplifier (4 KT-88’s per side) had a penchant for blowing screen resistors, and every time he powered it up, he experienced angst. It’s that sort of thing that (in my opinion) is ruining the industry.

People shouldn’t be afraid to power up their gear. This hobby is supposed to be fun. Now, it’s my turn to start chasing kids off my lawn ;-)

Cheers,
Thom @ Galibier Design