Lyra Kleos Repair


My sweater got hung on the stylus and I bent the cantilever on my Kleos,  It will play through both channels, but it's very distorted and sounds nasty.   Has anyone had repairs done on newer Lyra, and who should do it?


Thanks

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analogluvr
02-01-2016 3:08am
I have a Lyra Delos that needed rebuild so I contacted audioquest. The price for rebuild was more than I paid for it new. Total ripoff. I sent to Andy at the needle clinic but have not got it back yet.


Best of luck.  Andy destroyed two of mine without a care in the world, and won't even send the broken bits back as I refuse to pay a made-up "inspection"  charge that he tacked on later because I refused to pay for unauthorized work. 
Hum,  not my experience at all nor a close friend.  

On another note.  I believe SoundSmith will retip or rebuild any of his cartridges for no more than 30% of the purchase price.  You might sell your Kleos for a few hundred bucks and combine that with what you'd spend on repairs and buy something better supported by the manufacturer.  Just my 2 cents.
A lot of people report good experiences with him, and in the grand scheme of things I don't think the typical retip is all that difficult.  I'm just saying when things go wrong with him, they go very wrong. 
Dave, we’ve been down this road... We disagree my friend. I have no issue with someone making whatever choice they wish to choose about what is their property. Yet the simple fact remains that no one, has the replacement parts, nor the knowledge base, possibly even skill level, to replace and rebuild that cart as it originally was. So what you wind up with is a "bastard" at a discount price. We can argue until the sun goes down but until someone can compare an original Lyra, side by side with a "bastard" rebuild and say they are the same, they are not. Now the question becomes, what will one wind up with??? Hard to say. I truly feel for mdb or any of us facing a due bill like the one from Lyra. But the difference between me and you as well is I absolutely refuse to villainize Lyra in this situation, as they did nothing wrong. The fact that their products are expensive is a relative one. IMHO they offer exceptional performance and value and yes, they are bloody expensive! And from my experiences with Lyra I am convinced that I get what I have paid for. My last two have lasted nearly nine years a piece, with a roughly 30% trade value. Everyone has to make choices based on their own economy and sense of value, I just wish to express in this regard that although many folks (including yourself) have chosen to go the SoundSmith route, it needs to be understood that you get what you pay for, and the sonic character of your cart will not necessarily have any resemblance to the original cart that was sent in for rebuilding, nor will there be any guarantee that it’s life expectancy will be that of the original product. I wish mdb the very best in whatever path he may choose and I hope he has a splendid listening experience.

I can, however, compare two identical carts.  Not $3,000 ones but 1,000-1,200 dollar ones and to my poor ears it is impossible to hear a difference.  Maybe the retipped one sounds slightly smoother when compared to the one that has over 2000 hours on it but I would expect that wouldn't you?  Otherwise why retip/rebuild?
Based on the way Lyra is treating this customer, I will choose to vote with my dollars and spend them elsewhere.  If I remember,  you were a little disappointed when they wouldn't give you a credit on a trade in.  
 You and many others have far better ears than I.   I respect that so will defer to your expertice.  
Good luck as well to the OP.