UPS insurance claim denial advice


Looking for anyone who has had insurance claim denied by UPS and can offer advice or share success story. I shipped mint pair of speakers in original factory boxes with additional packing and heavy duty tape and when they arrived boxes were beat up and one speaker did not work. Now I got them back in even worse shape and they are a total loss. UPS denied my claim because of "improper packaging". The packaging was OK when the speakers were shipped from England and the same packaging was OK when they were shipped to the selling dealer from the U. S. distributor. The boxes were OK when UPS accepted them for shipment and took my money for insurance But when UPS has to pay a claim the packaging suddenly becomes improper? Now I am looking for advice-small claims court? appeal to mgmt at UPS? or am I SOL?
bobaloo
greetings; I too have had problems with UPS regarding damaged goods. A used tube amp ($3000.new) insured for $2,000. was dropped and broken beyond repair. UPS claims to settle claims in ten days.I was asked to produce a catalog showing the price. When told that most high end audio is not available from such dealers, UPS said that I must prove the value in order to collect on the claim. I had a letter from the manufacturer stating the MSRP and a letter from a dealer stating their selling price. Nothing was good enough.Finally after almost 90 days I told them that since they carried their own insurance they should be treated as any other insurance company would be under these conditions and that I was going to write to the Insurance Commission and the Attorney General in the states where the package was sent from and received in. Results, next day I got a phone call saying that I would receive a check the next day. BINGO, hand delivered to my door. Life is good, make some noise, kick some butt, don't stop until you get your money.
Seems like UPS has a pattern of behavior here that would leave it exposed to class action legal problems. Any hungy sharks out there?
I was able to bypass UPS once and recovered from my insurance. I think they may have later recovered from UPS themselves (don't know for sure). It was for a Notebook computer sent for repairs that never arrived. Probably depends on your coverage.
BS Potsy: "PS, all UPS requires is that you use the original packing carton". Nice urban legend.100% un true. UPS requires items be doble boxed and have packaging in between each box. 99% of hifi packing does NOT meet this requirement. LOOK at the back of a UPS form and they show this, including a diagram.