Does anyone have similar problem with Pass Amp?


I'm just wondering if what i'm experiencing is normal. I have a Pass X250 and Pass X1. When my preamp is muted or turned off I get a slight hum from the right speaker. The hum is only audible when the room is dead silent and my ear is right up against the speaker. Obviously it's not a major issue however i do not hear any home from the left speaker. Is this slight residual hum from right channel only normal? Any input would be appreciated. Thanks
128x128mitchb
Thanks for all your responses. I've tried all combinations to isolate the "problem" but have narrowed it down to amp residual noise. If I remove all cables but speaker cables from amp to speakers I get a slight hum from right speaker. I tried swapping speaker cables left to right and right to left and problem remains the same side(right channel). It is not the preamp or any associated cables as I have tried all combinations. I as well isolated all ac cable from each other.My Pass X250 will have a slight residual hum from right channel but it is only noticable if I put my ear right up to the speaker and I was wondering if anyone else has experienced this with there amp and could it be normal? Thanks again
It is not normal and you should contact Pass Labs. There is obviously a difference in performance between channels in terms of gain and / or noise floor. Sean
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THANKS SEAN, BUT I HAVE CONTACTED PASS LABS AND THEY CLAIM IT'S NORMAL. I DON'T KNOW WHAT TO THINK. I PREVIOUSLY OWNED A CLASSE CA201 AS WELL AS A CLASSE CAP150 INTEGRADED AND THEY BOTH DID THE SAME THING.I'VE EXPERIMENTED WITH SWITCHING AND SWAPPING INTERCONNECTS AND POWER CORDS AS WELL AS ISOLATING ALL CORDS AND USING DIFFERENT OUTLETS. PASS CLAIMS IT'S DUE TO THE TRANSFORMER HAVING WIRES GOING TO IT FROM ONE SIDE ONLY AND THAT THEY COULD ELIMINATE THIS VERY SLIGHT HUM BUT AT THE EXPENSE OF THE SONIC QUALITY OF THE AMP.IT REALLY IS ONLY NOTICABLE IF I'M INCHES FROM THE SPEAKER BUT I DON'T KNOW IF THIS IS NORMAL.
MITCHb, I can inform you that after your thread I give a check to my Pass Aleph (class A single ended amp). Turned it on, and noted exactly what you described. I have both speakers the classic background hiss + a very slight bzzz from right speaker.

The fact that I catch it just after your thread means that it is really very low in intensity.
If this is the case, do not compromise with sound quality and just keep it as it is.
Cheers
That is normal. However, make sure your're system is only grounded through the preamp even if you have to use cheater plugs and new cheater plugs like anything else must be broken in [break in on a high resolution system is about 330hrs.of music not just a idle current flow].