Audio Research service

I echo Jafox. I have had several thousand dollars worth of maintenance work and upgrades done by Audio Research. I'd love to tell you about my experience with repairs, but their stuff rarely breaks. Leonard has always been more than helpful. They ARE as good as their word when they promise something. I'll stop now before I start sounding like an AR commercial...

Ditto what John said. I had some work done on an SP 9 MkII preamp a couple of months ago and the turnaround time including shipping both ways was less than 2 weeks; the total bill was less than 100.00 AND the unit came back in brand new double boxes with a screw driver included for removing the top cover to reseat the tubes

I agree with Jafox. My experience has been entirely positive. How many companies that have been in business as long as Audio Research still service every product they have ever made?

Ditto the above.... Nothing but a pleasure to work with.. Very helpful for the DIY person, echo the prompt and reasonable response when I have sent equipment there.. Knock on wood - I have never had a reliability issue that was a fault of Stock ARC products.

Depends on who you work with there IMO. Terry Dorn is extremely pleasant and helpful. Not sure if he is still with ARC, as I dealt with him a couple of years back. Anyway, he was great. I have had mixed experiences with others there on some warranty issues.