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Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn
jeanjohn OP
2 posts
 
I received the unit yesterday. And it is working. I hope that the problem will not appear again.
So far, the case is close on my side.
zephyr24069's avatar
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zephyr24069
1,241 posts
 
Purepower is working to resolve an issue for me (and a similar one for another Audiogon user) with a new 2000+ whereby from the moment it was powered on in my system, a humming and buzzing sound emanated from my speakers. The system has no ground loop or other issues and has been stable for a long time with a 2 year old Purepower 2000 unit at the core of it so whatever problem exists, it is in the 2000+ that has been returned to PP for review and analysis. PP has been working diligently to identify the source of the issue and to determine what resolution is necessary. I am eagerly awaiting the shipment of a new 2000+ without these issues as I am keen to upgrade!
gundam91
506 posts
 
Zephyr24069,

So why is PP working diligently on your unit, while my unit has been sitting there since July awaiting for some attention? ;-P What do I need to do to get some VIP treatment so I can get mine fixed and sent back to me?

Happy New Year,
FrankC
zephyr24069's avatar
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zephyr24069
1,241 posts
 
I worked with my dealer and also called direct and emailed PP quite a bit. Bear in mind the unit arrived after many months of waiting in the first place. What unit do you have into them waiting for resolution?
roscoeiii's avatar
roscoeiii
1,155 posts
 
Boy are there a lot of PurePower postings on Audiogon the past couple months that make me want to just stay away. Humming new units, lack of communication, long waits on repairs, etc. Oof.
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