WORST Experience Ever in Dealing With Woodbridge Stereo NJ


WORST STEREO EXPERIENCE OF MY LIFE!  I have been buying and selling high end hifi equipment since I was 16, about 15 years now.  This shop is dishonest, very poor with communication and abandons its customers.  Ill make the story as short as possible.  I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition).  They came damaged.  I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS.        Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded.  The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back.  Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money.  They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed.  So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers.  OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me.  I am sure he will probably contact me now.  PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY.  I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined.  I have NEVER been left negative feedback,  These guys have an 85% score on Audigon.  You have been warned.



chris_michael
firstonetallguy brings up a very valid point regarding problem resolution and my experience mirrors his. FedEx is the worst if something goes awry during shipment/delivery. Even USPS is better (but still sorely lacking).

I have had UPS contact drivers and respond to me same day, often within hours when issues arise. FedEx has never offered nor agreed to do this, claiming that it is not possible and offered no resolution whatsoever. The last thing a customer needs when the carrier fouls up a delivery is a lack of cooperation in resolving their problem.

Dave
On a complete side note, I just purchased a used set of video color correction panels called davinci resolve from a post production facility in Tennessee. The seller was so adamant about not shipping due to breakage he is driving them here to NYC.
Here’s what they look like https://www.blackmagicdesign.com/products/davinciresolve/control



These are shipped all over the world (built in Australia) but he’s had bad k luck with US carriers when buying new and went though 3 sets before getting one non smashed.
I've started to ship, and receive, heavier and more expensive gear via a freight carrier. 

The item ships strapped to its own dedicated pallet and, in my experience, arrives in perfect condition. The cost is roughly double, but you get what you pay for. 


Thanks for this.  Glad we have Audiogon and members like you keeping us in the know.  Sure there are other customers who had better experiences with Woodbridge, but it only takes one bad one like this to show the store's/Tom's real commitment to customer.  There are so many good retailers out there we can avoid places like this one and I will.

Ray