Never mind the Ferrari paint shop. You bought this speaker new from this dealer. This is a big ticket item the paint job on the damn things should be of the highest quality. I have a feeling you just might have to become a torn in Wilson's side and continue to call until you get him directly on the phone.I would also sit down and have a long talk with this dealer. You sound like a customer that in all regards would be a dealers delight. Shelling out this kind of cash you should be compensated with either a new pair or what ever you feel is fair.
Wilson Audio paint problems
Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.
I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!
Does anyone else have a similar experience or advice?
I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!
Does anyone else have a similar experience or advice?