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Why I Like Thiel

World Class Service.

I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.

Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.

While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.

One things for sure. I know where my next subwoofer is coming from. :o)
kinsekd

Showing 1 response by david99

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david99
1,467 posts
 
Hi all-
I have some 3.5's that are "slightly" out of warrenty (4-5 yrs?) and I have had a couple problems with them over the last 2 years.
Shari (customer service rep.) ceases to amaze me with here concern for my 3.5's, and has always helped me take care of the problems with my speakers.
Her service is of professionalism and compassion.
She sincerely cares that Thiel owners are happy owners.
I took my 3.5's all the way to Ky. from N.Y. last year to have some repair work done and my speakers were brought 100% up to spec.
While there,I felt I was treated as the most important customer they have. (so,so coffee though) :~)
I have had other products over the years needing customer service and I can rate my findings easily.
They go from BAD to THIEL.

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