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Why do Cyrus get such praise from What HiFi???

I had a complete Cyrus system, well amp and cd player and the special PSU units for both. The cd player packed in after a few months. The trouble with them was that because the player played therm at a lower speed, (apparently to get the most info off the disc without resorting to error correction), they were very poor at reading less than pristine cds, or in some cases, cds!
I actually had to send the unit back 6 times, along the way getting a brand new unit. To no avail. The cruncher was when the little standby button on the front vanished into the case. The cost for repair? £250!! This was despite the fact that the unit had only recently returned from Cyrus after yet another repair. The reason Cyrus gave was that the front of the unit with the buttons on was one piece, but also that all repairs are £250 regardless, to keep it fair!!! So £250 for a plastic button. I was so offended by Cyrus products that I refused to pay and they told me I had to pay return postage to the dealer, I told them to keep it...boy that felt good.
Later my top of the range Cyrus amp got hot and decided commit suicide. Due to the design using a shoebox shape, the output transistor had given up the ghost. It went back for repair. A few weeks later once again the amp turned off, blazing hot to the touch. The heat this time just triggered the overtemp sensor and poof. I hadn't even been pushing it that hard.
Result, sell the lot, I won't have Cyrus in the house again. Their customer service was snooty and the products fall well short of what I expect at that price. SO, why do What HiFi constantly praise them without mentioning their abysmal  reliability? The dealers I have spoken to confirm that they have a "frightening" number of Cyrus products back that have failed
spikey123

Showing 2 responses by alwev

alwev
2 posts
 
I hope that I've not bought another dud. Iv'e just ordered a CDt to replace my dud CD XT that I bought in 2008. Before a year was out it was failing to play some disks and I should have sent it back but I was poorly (ill) for a while so left it. I stopped using it because I had to warm it up with a playable CD first by which time I had gone off the idea. So there is sat. One day I sent it back for repair, £300. It came back virtually no better and within 2 months it was not playing disks again, well only 1 in 6. Off it went again. Bought 2 new CD - no play. But it worked with my favourites. So after another 4 months when I only played it once, It's acting up again.
This unit is a "Friday After-nooner"  It an old unit but in terms of playing, it's hardly been used. I was not impressed by Cyrus at all during the returning/repair period. Although the dealer Meadow Gate Acoustics were very much on my side. 
Seems it's not just me after all!
alwev
2 posts
 
Thanks RVPIANO. For the reassurance. I did have a worry. I bought a second hand CD and it did not come back
out. The CDT unit was ex display and had run out of Warranty so after a phone call and before it going back to Cyrus... 300qd... I got the disk out with some tweezers. Other disks were OK. I cleaned the CD very well and it still stuck but  after a few goes it was OK and has been so since. There may be a difference between cleaning a disk and mega cleaning a disk??? 
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