Why are brick and mortar HiFi dealers so bad?


I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
pg62

Showing 1 response by gadios

Of course your friend is correct when he told you the local hifi dealers feel used when people shop, listen, question then buy elsewhere. Finding a retailer that does not survive off the teat of the Home Theatre sow is rare. Mostly they have folded. Gig Harbor Audio, Brooks Berdan  and Hawthorne Audio -Seattle, love that sign out front which announces that the store is "a nice place" are some of the few I have enjoyed spending time in. But honestly I never bought anything there. Someday perhaps but that won't pay their bills.
It was my very great fortune to meet "Blake" three and a half years ago at Audio/Video Choices in Phoenix. My last stereo purchase had been in 1985 at Definitive where they sent me home with NAD and Polks. 
Last week the owner of AV Choices closed his doors after 13 years to retire.
We threw a retirement party at the store two Saturdays back.
I am going to miss that place. Even more I will miss the ridiculously 
honest, unbiased and totally accurate information Blake shared with me.
I now enjoy a system (following Blake's tutelage) put together for about $9k that creates what I call that 'magic' sound. As to OP's question, be patient and you will be rewarded. Make it an educational journey. You may enjoy the learning process. Go to  Axpona if possible. Join a local club if one exists. If not join the nearest one and read the newsletters. 
Many manufacturers have gone "direct" and as such offer a trial period.
You pay freight both ways. Cheaper to fly/drive there sometimes.