I stick to two local dealers in Eugene, Skip's CD World and House of Records. Both have a great selection of preowned and new vinyl and if something goes wrong such as a non-listenable defect, even on used records, they have always stood behind my purchases to find a way to make it right. These businesses continue to succeed as brick and mortars in this sleepy little city because they simply enjoy music and want their customers to be happy and come back for more.
Marketing 101.
Marketing 101.