Who buy PS AUDIO ?

Kinda spotty track record, putting out some great affordable gear but also some stinkers, offering beginner-level and higher-end tiers, but scarce in the middle.  The Stellar series is admirable with good quality for the price, and is frequently compared to the lower cost offerings from Parasound and Hegel; the Gain Cell DAC and S300/M700 amps are very popular and IMO sound quite good, even though the DAC and the Preamp have gathered some bad press for poor measurements.  BHK, Direct Stream equipment and the new Stellar phono stage have received glowing reviews, but the Power Plant Premier, Nuwave phono preamp/ADC, and the PerfectWave CD transport not as popular or had hardware issues.  Pieces never really described as punching above their weight.  Their GlobalNet and PowerPlay internet connectivity that was supposed to give users internet access to statistics and remote control broke down and was never fixed, so those who bought equipment that was promoted to use this feature were stuck.  Excellent customer service and response to questions/issues, even if it has nothing to do specifically with their equipment.  Paul the CEO has his own YouTube channel on which he answers questions sent in by subscribers while soft selling his products often.  I have a Stellar Gain Cell DAC and Perfectwave Power Plant 3; have tried the Nuwave phono preamp and the S300 amplifier but didn't like them enough to get rid of what I already had, so I didn't keep them long.

The BHK-300 monoblocks at $14000 a pair are the most expensive components they sell (beside the AudioQuest Dragon cables at $33900 for a 10-foot pair, which they don't make), as opposed to other companies who ask 100's of thousands for their top-of-the-line gear.  They do have some more reasonably-priced amps, relatively speaking.  If you want to support his business but don't want to shell out that kind of money, find your comfort level with any of his more modestly priced stuff.

There's a lot pf people who rave about both the Stellar and BHK series.  Personally, I'd really appreciate some mid-level amp offerings that weren't Class D from PS Audio; right now you have to make the substantial leap from the Stellar series to the BHK series that starts at $7500.  What they've done now is widen their class D options up to $6k for the new M1200 pair.  I've had 2 class D amps and didn't keep either one very long; the texture of lower piano and bass notes were never there as they were on my older AB class amp - someone had mentioned it as being "thin" sounding, so maybe that's a better description. 

You will come upon scores and scores of customers who have positive stories about their experiences with PS Audio personnel.  I had to have my GCD serviced/upgraded twice - not instances where something worked for a while and then didn't, but two times where it didn't work like it should have as long as I'd had it.  This was a previously owned unit and they still honored the warranty period and fixed both issues with absolutely no cost to me and no hassles.  Now you may counter with "Well, if it was built right the first time you wouldn't have had to get it repaired" but I can't go there because my unit was used, and how many other companies make it so easy for you to own one of their products?  Out-of-warranty repairs are what they are, especially if you need to send something that weighs as much as a concrete block back to the company, no matter who you deal with; try sending a McIntosh piece back to Binghamton NY and see what it costs just for shipping back and forth and THEN the repair.