It's pretty obvious that a lot of the replies mention dealers and small manufacturers. I am sure that is'nt a coincidence. When your dealing with the head honcho, you get a quick, knowledgeable reply. Larger companies with separate customer support services are much harder to get right.
On that basis, a gold star for: Kevin at K&K audio
Lou at Daedalus Audio
On that basis, a gold star for: Kevin at K&K audio
Lou at Daedalus Audio