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Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle
stevecham
3,340 posts
 
Thiel Audio and Shari is the epitome of customer service!
david_berry
211 posts
 
Although there has been similar threads in the past, I cannot pass up the opportunity to again mention Merlin Music Systems. One can talk directly to the person who made your speakers - Bobby Palkovic. In my many conversations/visitations with him over the years, he has always given the impression that getting his speakers to sound their best in your setup is more important to him than making a buck.
Refreshing.

David
plelko
26 posts
 
Audio Valve in Germany offer excellent customer support. When movers dropped my older Eklipse preamp there was severe damage, I could not believe it when I got an upgraded unit back from Germany for only the cost of shipping to and fro.
Good work Heike and Helmut.
woofer15
5 posts
 
Green Mountain Audio offers excellent service and know- how. Roy Johnson takes great pride in his products and wants customers to be happy with their purchase. I own the third pair of Diamantes he made and he is still concerned about my satisfaction. I have gone through three minor upgrades. The results are terrific! Although unfortunate for GMA, I am so satisfied with my upgraded Diamantes that I will probably not buy another pair of speakers in the foreseeable future. I wonder how many owners of other speaker brands would assert that after 13 years of ownership.
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