Green Mountain Audio offers excellent service and know- how. Roy Johnson takes great pride in his products and wants customers to be happy with their purchase. I own the third pair of Diamantes he made and he is still concerned about my satisfaction. I have gone through three minor upgrades. The results are terrific! Although unfortunate for GMA, I am so satisfied with my upgraded Diamantes that I will probably not buy another pair of speakers in the foreseeable future. I wonder how many owners of other speaker brands would assert that after 13 years of ownership.
Which companies also offer good service??
I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.
Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.
Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.
Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.