2. misc-audio
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Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle

Showing 1 response by raquel

raquel
841 posts
 
VAC and Rowland -- excellent.

Levinson/Revel -- I needed to get some information about my Salons and was directed to Harmon headquarters in Massachussets. The supposed "Revel guy" I spoke with was an untrained monkey who knew nothing about my Salons. That company is evidently quite poorly run, as witnessed by, among other things, the incredibly hamfisted way in which they closed the Levinson / Proceed facility in Orange, Connecticut, suspending all Levinson / Proceed customer service for months while they tried to train replacement workers. Terrible company. F-ck 'em.
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