2. misc-audio
  3. 1119359867

Which companies also offer good service??

I just thought it would be interesting for Audiogoners to share their experiences both good and bad when is comes to service. I think when spending the kind of money we do on audio equipment, service should be a big factor.

Thiel - Good. Just recently I sent in a speaker for repair and the folks there just couldn't have been better. All the way from the customer service to the actual repair work I had done to the cabinet, which came back looking like new.

Mark Levinson / Madrigal - Bad. Tried to get an updated EPROM chip for my preamp and was told we don't have anymore. My preamp is only 6 years old and the manual says you can get this for free. I also asked about upgrading my DAC from a 36S to a 360S and was told, we don't upgrade "legacy" products anymore. The 36s is only one generation old. Not a company I want to have thousands of dollars tied up in equipment with.
dewinkle

Showing 1 response by hpims

hpims
129 posts
 
Another McIntosh vote: A few years ago I bought an MC275 from a Mac dealer in CA. It was nos in the box, the stainless steel version. Well, he ordered the tubes from Mac in NY to be shipped to me from there. They arrive and there was an extra 12AX7 instead of a 12AZ7. So, I call Mac and they say the guy ordered the wrong input tube quantity. They apologized for not catching his error. They said keep the extra tube for my trouble and they would send me another of the correct one. Cool !! Get this: They overnighted it for a Saturday delivery!! It wasn't even their mistake.

I thought that this was great customer service!
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