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  3. 1356631511

When does seller's responsibility end?

I'm sure this has been discussed before, but a search could not find it.
I sold a Naim DAC (mentioning this because Naim is notoriously reliable) to someone on November 26, shipped on November 27, 2012.
Did not hear anything one way or another until December 19, when seller emailed to say one USB input would not work with his ipod. Well the input worked for me when I had it. I asked him to be sure he was doing everything correctly, including checking for bad cable. I am not sure the input really does not work.
No word again until December 25, when he asked if I would pay for repair. I answered no, because I felt the time period had been too long and my responsibility was over.
Now he has initiated a dispute/claim against me on Paypal. They have put my account in the negative for the amount of DAC until they resolve it.
Sorry for the long post, I just wonder if there is a consensus on how long a seller should be responsible for "sold" gear. I say a week, maximum.
What say ye?
muzikat

Showing 1 response by jp1208

jp1208
502 posts
 
Muzikat, why didn't the buyer go through Audiogon's resolution center? They waited how long and went right to paypal?? Have you been in touch with any staff members? This is extremely fishy behavior on the buyers part for sure.

I have never had an issue here where it could not be resolved quickly. Only recently did I have a problem with a DIY speaker builder but it didn't go through A'gon unfortunetly.
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