I had virtually the same experience with an ebay seller. When "they" could not get a reply from the seller, I requested a supervisor from the Disputes Department. Though the entire ordeal took 3 months, when the seller refused to remove his negative feedback on my account, ebay
took it in to their own hands and removed both buyer and seller's feedback.
What I found most useful was to fax (repeatedly) all the documents pertaining to my claim and be doggedly persistent with only one arbitrator, as the opposing party did noting of that nature. Also, like a good lawyer, be absolutely factual in any correspondence and put your claim number on everything. All faxes should go to the same person with a cover letter and a corresponding time line of events-including eBay's mistakes. As a result I still have a perfect feedback score. I wish you all the luck and attending nightmarish persistence. Sfroy
took it in to their own hands and removed both buyer and seller's feedback.
What I found most useful was to fax (repeatedly) all the documents pertaining to my claim and be doggedly persistent with only one arbitrator, as the opposing party did noting of that nature. Also, like a good lawyer, be absolutely factual in any correspondence and put your claim number on everything. All faxes should go to the same person with a cover letter and a corresponding time line of events-including eBay's mistakes. As a result I still have a perfect feedback score. I wish you all the luck and attending nightmarish persistence. Sfroy