2. digital
  3. 1130372718

What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

glory

Showing 2 responses by russellrcncom

russellrcncom
318 posts
 
This is a response to John's earlier message which I failed to pick up on. If what you say is correct, eg that the person who's had the negative feedback assigned to him / her has to be approve of it for it to be posted...then you are 100% correct: that does defeat the whole purpose.
russellrcncom
318 posts
 
You state that "you lost money on the deal" but really how much are we talking here? Is it just shipping and handling fees? Please bear in mind that this is a very popular unit and you should have no problem re-selling the unit.

I believe that you did the right thing, but it does sound to me that the unit is isolation sensitive and perhaps there is just a smidgeon of culpability on you rpart for not imparting caveat emptor (although to be truthful, I don't believe I've seen any ads that have included this warning for Meridian players).

I would leave a neutral feedback for the buyer. Given the circumstances as presented, I feel leaving a negative feedback is a little to harsh as there are some mitigating factors.
More to discover